Field applications scientist - bioinformatics at Integrated Gulf Biosystems LLC

 Position Objective

 

The Field Application Scientist for Bioinformatics applies knowledge of scientific principles, products, concepts and practices to support a variety of customer inquiries in conjunction with Life Technologies Next Generation Sequencing products.  They are responsible for providing phone, E-mail and face-to-face pre- and post-sales technical support and training to external customers and internal field personnel as well as relaying customer feedback to the organization.

 

Essential Functions

 

• Provide technical bioinformatics support for Life Technologies NGS instruments, related hardware and software products and services by answering customer technical inquiries in a timely manner.  Inquiries will be received via phone, email, or during customer visits.
• Provide customer support on technical issues by utilizing all available resources. 
• Escalate issues or problems when warranted.
• Participate in training, both new product and continuing education to remain at the edge of scientific knowledge.
• Accurately record pertinent information from customer contacts in Customer Relationship Management system.
• Perform NGS data analysis.
• Provide content for customer training material.
• Participate in pre-sales meetings such as customer visits, workshops or by giving webinars.
• Support the FSE teams during install and maintenance of NGS instruments.
• Present technical updates and contribute to department meetings.
• Lead company, departmental, and individual projects.
• Acts as a Scientific Point of Contact (SPOC) and technical expert for the team on an assigned focus area.
• Proactively contributes to the strategic development of software, documentation and training products.
• Often leads process improvement initiatives.
• May be required to perform other related duties as required and/or assigned.

Requirements

Education

 

Requires a PhD in bioinformatics or a relevant subject or have gained the relevant experience working in this field.

 

Experience

 

• Minimum 3+ years of bioinformatics experience preferably in an industrial/commercial environment.   
• Posses experience in two or more of the following fields: NGS sequencing analysis, genomics, genetics, gene expression analysis, sequence assembly, molecular biology.
• In depth knowledge of bioinformatics software, resources and algorithms.
• Experience of working in a LINUX/UNIX environment and familiarity with building and querying databases.
• IT knowledge and basic system administration skills are required.
• Working knowledge of scripting in a language such as PERL, Java or using Unix.
• Ability to quickly learn large amounts of new, complex technical information.
• Ability to effectively communicate, both orally and in writing, to customers and colleagues.
• Proven ability to work independently as part of a field-based team.
• Ability to manage multiple priorities
• Problem-solving ability required
• Capable of mentoring and training peers.
• Ability to represent the department and present to a variety of both internal and external audiences.

Working Environment

This position requires repetitive typing, and regular viewing of a computer monitor. Requires talking on the telephone and email with customers and attending conference calls.  The post is field based and as such you are required to provide an office in your home. Travel up to 50% of your time may be required.

About the Company

Vision
We are committed to bringing the latest technological advances and thereby improving the quality of scientific
work in Life and Analytical Sciences in the regions we serve.
 
Mission
To be the most competitive company in the region for life sciences and analytical products lines we operate, by being in the top 2 bracket for revenues & quality. We will do so by selling cost effective solutions and providing quality service